Handling difficult conversations (24.01 14:00)


Have you ever been in a situation where you wanted to have a conversation and it felt hard to handle? You might want to ask for a raise, give feedback to a colleague or talk with a disappointed partner. We all face difficult conversations in all aspects of our lives and especially our work.

So, what can we do to better handle them? How can we be better prepared and how can we approach the conversation in an effective but yet authentic way? These are some of the questions that we will answer during our training session, so that you are ready to deal with difficult conversations ahead.

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After the session participants will:

  • Understand what makes a conversation difficult and be able to prepare effectively for it
  • Comprehend the impact of emotions in a difficult conversation and how to better manage them
  • Explore and apply different strategies for handling difficult conversations effectively

Trainers: Maria Kouneli and Natalia Saranti

Maria and Natalia are trainers since 2015 with hundreds of hours of combined sessions. They started as trainers in EESTEC, an international NGO, then both held the President position in their NGO and they now work in multicultural companies, while part-time delivering training sessions. They are passionate about helping others grow, sharing their knowledge and experience so that we can all pursue the life we dream about.

Maria is working as an Account Executive, dealing with partners on an everyday basis. Handling difficult conversations is an important part of her daily work while maintaining and building relations.

Natalia is currently working as an Agile Coach with multiple teams helping them and the organization reach high performance. Having to handle difficult conversations effectively inside or outside the team is something that she does on a regular basis in her job.

Prior knowledge required 


Length: 2,5h

Track: Personal Growth

Amount of places: 16

Additional information




Personal Growth